This Privacy Policy explains how Gro Cab collects, uses, stores, and shares information when you use our mobile applications and related services, including:

• Gro User
• Gro Driver
• Gro Owner
• Gro Franchise

By using our apps, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

• Personal information such as your name, phone number, email address, address, business details, vehicle details, and profile information.
• Account information such as login credentials, account preferences, verification details, and communication settings.
• Transaction information such as ride bookings, parcel bookings, payment status, wallet activity, payouts, settlements, invoices, commissions, and trip history.
• Device and technical information such as device model, operating system, app version, IP address, language, identifiers, crash logs, and diagnostic data.
• Location information, including precise or approximate location, when needed for ride booking, live tracking, route management, pickup and drop detection, dispatch, and partner operations.
• Usage information such as app interactions, features used, screens viewed, and session activity.
• Support information such as messages, complaints, feedback, KYC submissions, and customer support records.

2. How We Use Information

We use collected information to:

• Create and manage user accounts
• Process rides, parcel bookings, payments, payouts, and partner operations
• Enable customer, driver, owner, and franchise services